The sooner you do this, the more likely it is we’ll be able to find a way to help you. You think that you won’t be able to keep up with your repayments.Your circumstances change, particularly if what’s happened is likely to cause you difficulties in managing your account or financial problems.Your contact details change, so we can keep our records up to date.If anything isn’t right, please get in touch with us. Carefully check your account statements to make sure they are accurate.Tell us as soon as possible if your card has been lost or stolen, or if you know or suspect someone is misusing your confidential information e.g.Take care of any cards, PINs, online log-in details and other security information to help prevent fraud and help us to protect your accounts.We ask you to think carefully about whether you can afford to repay the money you want to borrow and to be open in your dealings with us.We will seek to understand your overall circumstances, try and identify options that you can afford and where appropriate, provide a reference to free debt advice. We will always aim to help you if we see, or you tell us, that you are having trouble financially.If you tell us about any inaccuracies, for example around the personal information we hold about you, we will act quickly to put it right.We will treat you fairly and reasonably at all times and make sure that you are provided with a high level of service.We will endeavour to make sure our products and services offer, wherever possible, the flexibility to meet your needs.
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